A new Support Experience

99% of service considered Excellent

Commitment

Certified team to help your company.

Specialists

Direct contact with solution architects.

Communication

Support in Portuguese, English and Spanish.

Proximity

From São Paulo to your company in 1 day.

Solution Center

Agility, Results and Client Satisfaction. These are the values that guide the operation of the Solution Center.
This is reflected in our clients’ opinions. In 2016 and 2017, 99% of our service was evaluated as Excellent.

Today, senhasegura is more than an indispensable tool to our company, in which we are able to safely audit our servers and store passwords. The Support team replies promptly, whenever we need them.

Thais Figueiredo
Construtora Tenda

When we talk about support excellency, senhasegura fits perfectly.

Information Security Coordinator
Large company in the financial sector

With senhasegura Support we have guaranteed excellent service e solution for every doubt, or problem that we may face each day. People with vast technical knowledge and agility on problem solution.

IT Manager
Large Brazilian construction company

senhasegura Support has the technical knowledge and service synergy that it feels more like a department in the company than an external service provider.

Information Security Specialist
Important financial company

senhasegura Support is without a doubt the best we ever had in the technology business.

Julian Hoche
Catho

senhasegura Support has high commitment on costumer service and tool availability.

Specialist
Large senhasegura client

Support Portal

Support Plans

Standard

Get full support from our team, which is always committed to support your company and ensure the operation and availability of your PAM solution.

Service Days:

Monday through Friday.

Working hours:

9:00 am to 6:00 pm.

Service Channel:

Portal.

Advanced

All the benefits of the Standard plan, plus 24/7 telephone support, so your company can rely on special service outside that of normal business hours.

Service Days:

Monday to Monday.

Working hours:

12:00 am to 11:59 pm.

Service Channel:

Portal and Telephone.

Premium

For critical infrastructures, a customized service is important. With Premium service, you can count on visits from our certified specialists to guarantee the best practices in monitoring and using your solution.

Service Days:

Monday to Monday.

Working hours:

12:00 am to 11:59 pm.

Service Channel:

Portal, Email and Telephone.