How Does The LGPD Impact Companies?
Due to the growing technological development in the market, we can clearly see how much how consumers tend to buy products and services has changed. Through more practical technologies, such as cellphones, laptops, and tablets, for example, they are just a click away to connect with companies over the internet.
Realizing this new consumer behavior, brands uncovered the need to ensure a digital presence in order to conquer new audiences. As a result of this migration, there was a need to have digital marketing strategies to capture customers, and the collection of user information is among the most used strategies to generate conversions.
However, the LGPD was sanctioned in 2018 to make sure that this data collected by companies — whether an email, CPF, or telephone number — was stored and used securely and transparently.
Do you want to learn more about it? So, check out our post until the end and answer all your questions about the LGPD and how it can impact your business.
After All, What Is The LGPD?
Law 13.709/2018, popularly known as LGPD — an acronym for General Data Protection Law — ended up entering into force in 2018. Therefore, it was created so that the personal data users make available to companies become even more secure, that is, efficiently collected and stored.
In a practical way, it is known that this law offers users power over their data. In other words, it can define how companies can dispose of their sensitive data, and how it should be treated. Furthermore, these users can also simply deny sharing their information as they are not obligated to do so.
There is also a European law, popularly known as GDPR. It was from there that the LGPD based its main premises regarding the security of data and shared user information.
Following the LGPD’s practical line, users must be aware of how their personal information will be used and handled by the companies that collected it. Also, users can choose to remove their data from the database of such companies.
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How Does The LGPD Impact Companies?
For these activities to be carried out efficiently, and above all, following the guidelines imposed by the LGPD, each company must pay attention to the main rules it guides regarding the collected data.
What has happened a lot in the business world is that brands have hired professionals to deal specifically with these processes, making the internal sectors that need personal data of customers and leads can work even more securely, and within the law.
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How to Adapt to The LGPD?
In terms of companies that work with digital marketing and need to collect personal information from customers to create conversion and sales strategies, they need to follow some standards of the law in order to ensure efficiency at every stage of data collection. Check out below some marketing processes that were affected by the LGPD and how to comply with the Brazilian data protection law:
1. Inbound Marketing
The inbound marketing strategy relies solely on collecting data from users to generate sales campaigns and an even closer relationship with leads. Therefore, those who work directly with this method will realize that data collection needs to be much more serious!
Since one of the main objectives of inbound marketing is to spontaneously stimulate the audience’s interest in the purchase of specific products and services from the company, users really interested in the brand will offer the data without any effort, and all within the law — especially on transparency.
For businesses that deal with paid traffic and have the tools of Google ads or Facebook ads to drive sales on Google or social media, they need to pay even greater attention to processes where the business becomes a data controller, after all, when it comes to ads, users tend to leave an email or phone number for the business to contact through email marketing or over the phone.
Thus, during the creation of ads, companies are required to highlight why they are asking for this data, how this data will be handled, and show users that they can manage it whenever necessary.
3. E-mail marketing
If your company has already used opt-in processes in forms to ensure that users really want to register personal data in your newsletter or landing pages to keep receiving emails from your company, that is great! On the other hand, if it has not done so before the law entered into force, it may be necessary to formulate new strategies to ensure opt-in from old leads that do not comply with the LGPD rules yet.
In a practical way, this process can be carried out through re-engagement strategies, in order to guarantee a relationship with these old leads, but informing them and inserting them in the processes guided by the General Data Protection Law.
As we have seen, the LGPD came to ensure that all users can interact with companies securely and transparently, without due concern that shared data is used for illicit purposes or that is not following ethical principles.
So, now that you have answered all your questions about the LGPD, how about expanding your knowledge on the subject? Access our blog right now and check out other exclusive tips on the topic.