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The Importance of the Voice of the Customer Report

by | Feb 19, 2021 | BLOG

We, from senhasegura, a provider considered Challenger by Gartner in its Magic Quadrant for PAM 2020 report, are proud to announce that we have also received the Customer’s Choice seal by Gartner in the Voice of the Customer: Privileged Access Management report. This seal is a recognition for the providers best evaluated by verified users, and endorses our commitment to developing the best PAM solution on the market, with our customers as the driving force behind our work. To ensure a fair and reliable evaluation, Gartner uses a rigorous methodology to consider the aspects analyzed by users.

Gartner considers Privileged Access Management solutions, or simply PAM, as tools that help organizations provide privileged access to critical assets and achieve compliance requirements by managing and monitoring privileged accounts and access. The functionalities of a PAM tool range from the discovery of privileged accounts in systems, devices, and applications to the isolation, monitoring, recording, and auditing of sessions, commands, and privileged access actions.

Since its creation in October 2015, Gartner Peer Insights has received over 350,000 reviews in more than 350 industries. The Voice of the Customer report summarizes reviews from the evaluation platform to assist IT leaders in choosing the best tools according to their organizations’ needs. These reviews complement Gartner’s assessment methodology and have an important influence on the decision-making process, considering the users’ experiences in implementing and operating the solutions.

To be considered in the report, providers must have obtained 10 or more reviews during the eligible submission period, which is usually 1 year. According to the Voice of the Customer 2021 report, Gartner Peer Insights has published 924 reviews in the period ended in November 2020. It is worth remembering that reviews from customers with less than USD 50 million in revenues are excluded from the methodology adopted by Gartner. In the period evaluated, senhasegura has received 54 reviews with an average score of 4.8, the second-highest review in the PAM market. It is worth mentioning the Service and Support aspect, also with a 4.8 score. Besides, 96% of our customers recommend the senhasegura Security platform.

Some testimonials from senhasegura’s users on the Gartner Peer Insights platform include:

“Excellent PAM (tool) for DevOps and Secrets Management, Fast deployment, and great Support. – Portfolio and Program Management for a client with sales between USD 250M and 500M.

The solution is very flexible and scalable. It has integrated very well into our DEVOPS CICD environment composed mainly of Kubernetes, Docker, Jenkins, and Gitlab. The architecture adopted was a 3-node active-active cluster in our AWS account, as we had a large number of applications depending on it. Also, the integration with AWS Watch gave us real-time PAM on ephemeral servers. The secret discovery tool helped us to have visibility of secrets in the pipeline and allowed us to rotate them during the application deployment stage without having to refactor each application in the first place”

For another customer with a turnover of more than USD 1 billion, senhasegura “allows a PAM approach to IT and OT environments for industry 4.0”.

Finally, one more satisfied customer, from the telecommunications and billing area with earnings between USD 3 and 10 BI, considers that “senhasegura’s intuitive wizards and all-in-one architecture facilitate deployment, even in a complex telecommunications company scenario, including high availability (HA) and disaster recovery (DR). The tool is also adherent to local and cloud environments and integrates seamlessly with our infrastructure with various vendors and technologies, including legacy devices.”

Among the 14 providers considered in the Voice of the Customer report, those who obtain a higher score than the market average, evaluated by more than 50 customers during the eligible period, receive the Customer’s Choice seal. Also, customer reviews must be represented in different segments, sizes, and regions. For Gartner, this is a way to recognize both the most satisfied PAM customers and the solutions offered by providers.

Once again we reinforce our pride in being listed in the Gartner Voice of the Customer report and receiving the Customer’s Choice seal. To find out more about what our customers have to say about senhasegura, and if you also want to leave your testimonial, visit our page on Gartner Peer Insights.

Disclaimer

Gartner Peer Insights Customers’ Choice constitutes the subjective opinions of individual end-user reviews, ratings, and data applied to a documented methodology. They do not represent opinions, nor do they constitute an endorsement by Gartner or its affiliates.

Gartner does not endorse any vendor, product, or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner’s research publications consist of the research organization’s opinions and should not be construed as statements of fact. Therefore, Gartner disclaims all warranties, express or implied, concerning this research, including any warranties of merchantability or fitness for a particular purpose.

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