Customer Success Stories
Retail Industry

Case Study: Transforming Certificate Management for a Leading Brazilian Retailer

See how senhasegura helped a leading retail company reduce certificate-related incidents by over 90%, streamline certificate management, and achieve near-zero downtime.
Industry

Retail

Region

Latin America (LATAM)

Solutions

Certificate Management

Products

PAM Core, Certificate Manager

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The Situation

This retailer managed a complex hybrid environment with over 5,000 certificates spread across on-premises and multi-cloud platforms. Outdated and poorly managed certificates exposed the organization to frequent security risks and disruptions. They urgently needed a powerful solution to regain control and secure their operations.

The Challenge

Unmanaged and expired certificates created vulnerabilities that led to costly downtime and operational failures. IT teams were overwhelmed by the challenge of detecting and responding to certificate issues in real time. Without centralized management, the process was chaotic, time-consuming, and prone to errors.

The Solution

With senhasegura Certificate Manager, the retailer automated certificate renewal and revocation to prevent expired certificates from causing disruptions. Centralized policies made it easier to issue and manage certificates, while detailed audits gave the team full visibility into their certificate status. 

‍This solution replaced a chaotic, manual process with a streamlined, efficient system.
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See how PAM Core works »

The Results

The implementation of senhasegura Certificate Manager transformed the retailer's certificate management process, reducing incidents and ensuring smoother operations. 

By centralizing and automating key tasks, the IT team saved time and could focus on strategic priorities, strengthening the company's overall security posture.
90%
less certificate-related incidents, significantly reducing outages and downtime.
+5000
certificates managed, saving time and resources.
3x
faster response times to certificate issues, minimizing the risk of operational delays.

Details

Introduction

Imagine managing a sprawling network of over 5,000 digital certificates spread across a mix of on-premises and multi-cloud environments. For one of Brazil’s leading retailers, this was their daily reality — and it was costing them. Outdated and unmanaged certificates left their operations vulnerable to security risks and downtime, putting both business operations and reputation at stake.

In a fast-paced retail environment where every second counts, this retailer knew they needed a change. Their goal was clear: regain control, streamline processes, and eliminate the chaos of managing certificates manually. That’s where senhasegura stepped in.
Major Challenges with Security and Compliance

The retailer’s IT team was overwhelmed by the constant risk of certificate-related disruptions. Certificates were expiring without warning, causing costly outages and operational slowdowns.

Detecting and resolving certificate issues in real time was next to impossible without a centralized management system. The lack of visibility and control turned routine tasks into a chaotic, time-consuming effort.

The stakes were high. Without an effective solution, the organization risked further downtime, higher costs, and potential breaches.
Transformative Solutions with senhasegura

To tackle these challenges, the retailer turned to senhasegura’s Certificate Manager, an all-in-one solution designed to automate and simplify certificate management.
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Key improvements included:
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• Automation of certificate renewal and revocation, preventing unexpected expirations and disruptions.
• Centralized policies to streamline the issuance and management of certificates.
• Detailed auditing and reporting, giving the IT team full visibility into certificate status and health.

‍This implementation replaced the retailer’s chaotic manual process with a streamlined system, saving time, reducing risks, and increasing operational efficiency.
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Witnessing the Transformation

The results were game-changing. Certificate-related incidents dropped by over 90%, eliminating most of the costly outages that had plagued the retailer’s operations.With a centralized system managing over 5,000 certificates, the IT team could focus on strategic initiatives rather than scrambling to fix issues. Response times to certificate problems improved dramatically, creating a more secure and reliable infrastructure.
‍Conclusion

This retailer’s journey demonstrates how senhasegura’s Certificate Manager can turn a fragmented, high-risk process into a streamlined and efficient system. By automating key tasks and centralizing control, the company not only secured its operations but also gave its IT team the tools they needed to stay ahead of challenges.

In an industry where every second of uptime matters, this transformation proved invaluable, setting the retailer up for long-term success.

Explore more from senhasegura

senhasegura is the only PAM solution on the market that covers the entire privileged access lifecycle. Explore our suite of advanced security solutions:
senhasegura DevOps Secrets Manager
A secure and efficient way for tools and applications to request confidential information such as secrets, credentials, and other sensitive data used throughout the DevOps lifecycle.
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senhasegura Endpoint Manager
Manage and monitor privileged sessions on workstations, ensuring secure access control, auditing, and compliance with IT security policies and regulations.
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senhasegura Certificate Manager
Centralize, manage, and automate the lifecycle of digital certificates, ensuring compliance and reducing operational risks.
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