A new Support Experience!
99% of service considered Excellent
Commitment
Certified team to help your company.
Specialists
Direct contact with solution architects.
Communication
Support in Portuguese, English and Spanish.
Proximity
From São Paulo to your company in 1 day.
Agility, Results and Client Satisfaction. These are the values that guide the operation of the Solution Center.
This is reflected in our clients’ opinions. In 2016 and 2017, 99% of our service was evaluated as Excellent.
Portal
suporte.senhasegura.com.br
Telephone
+55 11 3069-3930
Working Hours
24/7 (12:00 am to 11:59 pm)
“
Today, senhasegura is more than an indispensable tool to our company, in which we are able to safely audit our servers and store passwords. The Support team replies promptly, whenever we need them.
Thais Figueiredo
Construtora Tenda
“
With senhasegura Support we have guaranteed excellent service e solution for every doubt, or problem that we may face each day. People with vast technical knowledge and agility on problem solution.
IT Manager
Large Brazilian construction company
“
senhasegura Support has high commitment on costumer service and tool availability.
Specialist
Large senhasegura client
“
When we talk about support excellency, senhasegura fits perfectly.
Information Security Coordinator
Large company in the financial sector
“
senhasegura Support has the technical knowledge and service synergy that it feels more like a department in the company than an external service provider.
Information Security Specialist
Important financial company
“
senhasegura Support is without a doubt the best we ever had in the technology business.
Julian Hoche
Catho
Tickets
Register your requests
Documentation
Manuals, tips and guides
FAQ
Frequently Asked Questions
Videos
Video Configurations
Standard
Get full support from our team, which is always committed to support your company and ensure the operation and availability of your PAM solution.
Service Days:
Monday through Friday.
Working hours:
9:00 am to 6:00 pm.
Service Channel:
Portal.
Advanced
All the benefits of the Standard plan, plus 24/7 telephone support, so your company can rely on special service outside that of normal business hours.
Service Days:
Monday to Monday.
Working hours:
12:00 am to 11:59 pm.
Service Channel:
Portal and Telephone.
Premium
For critical infrastructures, a customized service is important. With Premium service, you can count on visits from our certified specialists to guarantee the best practices in monitoring and using your solution.
Service Days:
Monday through Friday.
Working hours:
12:00 am to 11:59 pm.
Service Channel:
Portal, Email and Telephone.